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Messaging/Voicemail question.

joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Messaging/Voicemail question.

I have just moved home & have kept my number, I just noticed that the phone go's to a messaging service after about six rings, I do not have messaging/voicemail as an add-on with my phone, is this service part of Plusnet or BT, and how do I disable it?
Thanks
Joe.
8 REPLIES 8
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Messaging/Voicemail question.

1571 is a costed extra on PN, not a lot though
joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Re: Messaging/Voicemail question.

Quote from: pierre_pierre
1571 is a costed extra on PN, not a lot though

According to this page, voicemail is free, https://portal.plus.net/support/phone/call_features.shtml
I don't have it activated on my control panel, but it is active on my phone.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Messaging/Voicemail question.

HI joem52,
We definitely don't charge for the basic voicemail feature. I can see that it's not in your call features but it looks like it's activated on BT's system. Would you like me to turn it off?
Jojo Smiley
joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Re: Messaging/Voicemail question.

I thought that might be the case, if you could turn it off, that would be great, thank you Jojo  Wink
jim:quote
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Messaging/Voicemail question.

Ok, I'll place an order. It normally takes about 24 hours to take effect. Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Messaging/Voicemail question.

Hi joem52
A very strange thing... I went into the ordering system and now it's not showing there. Is it still on now?
Jojo Smiley
joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Re: Messaging/Voicemail question.

Hi Jojo,
I got an email from Jenny from support@plus.net, saying "We have placed the order to remove the voicemail feature from your line" it is now turned off.
Thanks
Joe.
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]
[Moderator's note by Dick(Strat): CSA full name removed as per the forum rules.]
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Messaging/Voicemail question.

Ah, thanks Joe, I thought I was going mad Smiley