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Messaging/Voicemail question.
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Messaging/Voicemail question.
09-07-2011 6:39 PM
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I have just moved home & have kept my number, I just noticed that the phone go's to a messaging service after about six rings, I do not have messaging/voicemail as an add-on with my phone, is this service part of Plusnet or BT, and how do I disable it?
Thanks
Joe.
Thanks
Joe.
Message 1 of 9
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Re: Messaging/Voicemail question.
09-07-2011 7:25 PM
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1571 is a costed extra on PN, not a lot though
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Re: Messaging/Voicemail question.
09-07-2011 7:51 PM
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Quote from: pierre_pierre 1571 is a costed extra on PN, not a lot though
According to this page, voicemail is free, https://portal.plus.net/support/phone/call_features.shtml
I don't have it activated on my control panel, but it is active on my phone.
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Re: Messaging/Voicemail question.
11-07-2011 4:44 PM
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HI joem52,
We definitely don't charge for the basic voicemail feature. I can see that it's not in your call features but it looks like it's activated on BT's system. Would you like me to turn it off?
Jojo
We definitely don't charge for the basic voicemail feature. I can see that it's not in your call features but it looks like it's activated on BT's system. Would you like me to turn it off?
Jojo
Message 4 of 9
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Re: Messaging/Voicemail question.
11-07-2011 5:00 PM
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I thought that might be the case, if you could turn it off, that would be great, thank you Jojo
jim:quote
jim:quote
Message 5 of 9
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Re: Messaging/Voicemail question.
12-07-2011 12:48 PM
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Ok, I'll place an order. It normally takes about 24 hours to take effect.
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Re: Messaging/Voicemail question.
12-07-2011 1:19 PM
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Hi joem52
A very strange thing... I went into the ordering system and now it's not showing there. Is it still on now?
Jojo
A very strange thing... I went into the ordering system and now it's not showing there. Is it still on now?
Jojo
Message 7 of 9
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Re: Messaging/Voicemail question.
12-07-2011 2:10 PM
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Hi Jojo,
I got an email from Jenny from support@plus.net, saying "We have placed the order to remove the voicemail feature from your line" it is now turned off.
Thanks
Joe.
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rules ]
[Moderator's note by Dick(Strat): CSA full name removed as per the forum rules.]
I got an email from Jenny from support@plus.net, saying "We have placed the order to remove the voicemail feature from your line" it is now turned off.
Thanks
Joe.
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rules ]
[Moderator's note by Dick(Strat): CSA full name removed as per the forum rules.]
Message 8 of 9
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Re: Messaging/Voicemail question.
12-07-2011 3:23 PM
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Ah, thanks Joe, I thought I was going mad
Message 9 of 9
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