Major Problem with phone line
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Major Problem with phone line
15-11-2014 4:21 AM
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Re: Major Problem with phone line
16-11-2014 7:55 AM
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Re: Major Problem with phone line
17-11-2014 9:57 AM
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Sorry to hear about the fault, I'm glad to advise you that it's being worked on today.
Quote Just to say I have now lost the Internet as well!
Unfortunately line faults that affect your phone service will also commonly affect broadband too. On the other hand that does also mean that when the phone service is back up and running broadband should be to.
Hoping to see that fixed soon for you.
Re: Major Problem with phone line
18-11-2014 1:51 AM
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Re: Major Problem with phone line
18-11-2014 11:16 AM
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No problem and sorry to see this is still an issue.
I've just chased our suppliers for an update, it seems the issue is taking a little longer to resolve than originally anticipated due to the it being a "common fault". This means that the extent of the issue is also affecting other lines in the same area.
We've been advised this is being worked on as a matter of urgency. I've added a little more detail in my latest update to ticket 94660070 which you can access by visiting http://contactus.plus.net
Thanks for your patience.
Re: Major Problem with phone line
18-11-2014 2:51 PM
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Re: Major Problem with phone line
18-11-2014 7:59 PM
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Re: Major Problem with phone line
19-11-2014 10:18 AM
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Re: Major Problem with phone line
19-11-2014 2:19 PM
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We've had a clear message this lunch time confirming the phone should be resolved now. If you could confirm, we can then look at the broadband in more depth for you if this is still playing up.
Tony
Re: Major Problem with phone line
20-11-2014 12:09 PM
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Re: Major Problem with phone line
20-11-2014 1:21 PM
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Really sorry to hear that this is still an issue.
Our suppliers informed us at 12:57 that they believe the fault should now be fixed.
I've just tried calling to test this but there was no answer.
Can you confirm if this has been resolved please?
Re: Major Problem with phone line
20-11-2014 3:38 PM
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Re: Major Problem with phone line
20-11-2014 6:26 PM
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I've passed the fault back to Openreach for further investigation for you. Having tested the line, it's still showing faulty so I hope for some sort of update for you ASAP.
I don't like discussing the financial side of things until the faults been fixed. We then know exactly how long you've had problems, what the cause was etc. We'll advise further about this on your ticket later.
Tony.
Re: Major Problem with phone line
21-11-2014 11:34 AM
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I must add for the record, Tony, it was not me who introduced the 'financial side of things' but Plusnet which introduced and decided on the arbitrary sum of £10.
The main concern for anybody is that someone is left without a phone line with access to the emergency services. Not only should you not assume that everyone has a mobile phone but it should be immaterial. But as far as I can tell it will cost a lot more than £10 to buy and use a mobile phone in any case. So what are you going to do about it? You are leaving customers in a dangerous situation.
Re: Major Problem with phone line
21-11-2014 11:54 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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