Lycamobile calls
Having just joined PlusNet's phone package including free anytime + 100min mobile & 300min international I can say that so far there have been no problems and that the service is in no way inferior to the BT one I was previously signed up for, however its much cheaper and has the added advantage of having one supplier for BB and Phone.
Having said that I have a few comments to make:
a) Most importantly is the question of "WiFi Services - fw7" which has come up on my phone call listing. As this was charged I made some enquiries and learnt that this is an issue with most if not all Phone networks. The small charge that was made for a 1min call is not an issue, but could not PlusNet and the other networks please come to a solution or / and complain to OFCOM? Most people I've spoken to do not realise that networks, such as Lycamobile, are not classed as a true mobile network and consequently have a different charge band allocated by BT et al.
b) Your itemised call listing has a mistake / typo on one of the international destinations we frequently call. My wife, being Portuguese, frequently calls her sister in Madeira Portugal - no problem system always connects without fail, but the itemised listing gives the destination as Madeira (Spain) ! Now we don't want PlusNet to be the cause of an international incident between 2 of our EU partners, do we. Well theres already Gibraltar, no more please!!!
c) Not really a problem, but could Plusnet provide the phone listing in a format other than .cvs Possibly pdf? My computer opens the csv file OK, but in Excel - Oh Joy!
Having said that I have a few comments to make:
a) Most importantly is the question of "WiFi Services - fw7" which has come up on my phone call listing. As this was charged I made some enquiries and learnt that this is an issue with most if not all Phone networks. The small charge that was made for a 1min call is not an issue, but could not PlusNet and the other networks please come to a solution or / and complain to OFCOM? Most people I've spoken to do not realise that networks, such as Lycamobile, are not classed as a true mobile network and consequently have a different charge band allocated by BT et al.
b) Your itemised call listing has a mistake / typo on one of the international destinations we frequently call. My wife, being Portuguese, frequently calls her sister in Madeira Portugal - no problem system always connects without fail, but the itemised listing gives the destination as Madeira (Spain) ! Now we don't want PlusNet to be the cause of an international incident between 2 of our EU partners, do we. Well theres already Gibraltar, no more please!!!
c) Not really a problem, but could Plusnet provide the phone listing in a format other than .cvs Possibly pdf? My computer opens the csv file OK, but in Excel - Oh Joy!
