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Lost Caller ID after transferring from BT

FIXED
stevengcowley
Newbie
Posts: 2
Registered: ‎24-08-2023

Lost Caller ID after transferring from BT

Hi,

 

Joined PlusNet four months ago but lost caller ID when we transferred. It was working OKpreviously when on BT.

 

I seen other people have the issue but no way to actually report the issue!

 

How do we get this resolved

 

Thanks

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,848
Fixes: 416
Registered: ‎30-07-2007

Re: Lost Caller ID after transferring from BT

@stevengcowley Two options, you can either call Customer services and report the fault , or wait for one of the Plusnet help team to pick this up and assist.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Lost Caller ID after transferring from BT

Fix

I've made some adjustments for you @stevengcowley so it should work within the next hour but give it 24 hours and if it's not working please do let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
stevengcowley
Newbie
Posts: 2
Registered: ‎24-08-2023

Re: Lost Caller ID after transferring from BT

Thanks Will, Caller ID is now working

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Lost Caller ID after transferring from BT

Awesome, glad to hear it. You know where we are if you need us.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
crystalamina
Newbie
Posts: 1
Registered: ‎11-09-2023

Re: Lost Caller ID after transferring from BT

Hi, we have exactly the same problem. The ' control panel ' says that Caller Display is active, and I have tried the " *234# ", where I get the reply - This service is not available? Can you please advise what next please?

James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Lost Caller ID after transferring from BT

@crystalamina - I recon I've sorted it. Sorry for the trouble, can you give it a go in 4 hours and let me know if it's still not working. Thanks 

 

I've left a note on you account here @ https://www.plus.net/wizard/?p=view_question&id=236832646

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team