Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Long delay to getting a phone line
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Long delay to getting a phone line
Long delay to getting a phone line
01-02-2011 10:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I moved into a new house at the weekend. The previous tenants had cable, and there is a BT master socket in the house.
I signed up to Plusnet phone and broadband, and did not realise the installation date they were offering is 14th March
I mis-read it as 14th Feb.
Received the order confirmation text message today and could not believe we'd have to wait 2 months to get an internet connection with Plusnet.
I am tempted to cancel the order and blow £100+ for a BT installation, if it means we don't have to wait 2 months for a connection.
Is there really a 6 week wait for phone line installation?!
I signed up to Plusnet phone and broadband, and did not realise the installation date they were offering is 14th March

Received the order confirmation text message today and could not believe we'd have to wait 2 months to get an internet connection with Plusnet.
I am tempted to cancel the order and blow £100+ for a BT installation, if it means we don't have to wait 2 months for a connection.
Is there really a 6 week wait for phone line installation?!
Message 1 of 9
(1,801 Views)
8 REPLIES 8
Re: Long delay to getting a phone line
01-02-2011 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The delay is due to BT Wholesale which is who Plusnet have to order through - if you order from BT Retail they also have to order from BT Wholesale. If you get an earlier date from them BT would be in trouble with OFCOM for giving priority to BT Retail over other suppliers.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 9
(242 Views)
Re: Long delay to getting a phone line
02-02-2011 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The BT retail website says 4-16 working days for a connection (although I haven't gone through to the stage of actually booking a date, as they want to do a credit check first).
Message 3 of 9
(242 Views)
Re: Long delay to getting a phone line
02-02-2011 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That will be the standard guide on how long it normally takes. If Plusnet have been given a date so far outside of that time it will because of issues local to your area (Engineer availabliliy, demand, weather, exchange issues etc...). As Jelv said if your proceeded with BT Retail and got an earlier date, then there would be serious trouble.
Phil
Phil
Message 4 of 9
(242 Views)
Re: Long delay to getting a phone line
02-02-2011 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are all absolutely correct
BT retail is also saying 14th March


Message 5 of 9
(242 Views)
Re: Long delay to getting a phone line
05-02-2011 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Delays in providing a line are often caused by a line not being available in the cabinet, the fact that you have a BT socket and a line to it is no guarantee that a line is available.
Message 6 of 9
(242 Views)
Re: Long delay to getting a phone line
05-03-2011 5:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Update: The scheduled line installation date was 14th March. However, received a text on Friday asking whether I want it done earlier! So - line installed this morning (5 March). 
Have raised a ticket with PN but any idea how long broadband activation will take from here?

Have raised a ticket with PN but any idea how long broadband activation will take from here?
Message 7 of 9
(242 Views)
Re: Long delay to getting a phone line
05-03-2011 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
depends on BT but normally 5 working days, i.e. you might have it next Friday
Message 8 of 9
(242 Views)
Re: Long delay to getting a phone line
08-03-2011 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi ilford,
I've just tried to check for you but it seems that this your username is linked to an old account.
Jojo
I've just tried to check for you but it seems that this your username is linked to an old account.
Jojo

Message 9 of 9
(242 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Long delay to getting a phone line