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Line rental - will it move or is it delayed

stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Line rental - will it move or is it delayed

Morning,
Today (I know it's early) my line Rental was due to move away from PN. This was confirmed via emails from both PN and the new provider. Looking at tickets/questions on my account (stallan) I saw this
"Service Notice #150895640
< Back
Service Notification
2:30am, Wednesday 9 Jan 2013
Scheduled cancellation date updated to 29-01-2013 for Talk Evenings & Weekends Product 22489279 "
Does this mean the move will happen today or on the 29th ?
Cheers,
John
2 REPLIES 2
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line rental - will it move or is it delayed

The line move will happen when the order completes, but the phone side of your account will remain open until the 29th - in part because that's the end of the current month and in part so that we can charge for any calls that were made before the transfer but haven't been billed yet.
Hope that helps explain.
stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Line rental - will it move or is it delayed

Matt,
It does and thanks.
John