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Line rental saver

jetstar
Grafter
Posts: 57
Thanks: 2
Registered: ‎19-11-2010

Line rental saver

If you transfer phone line to Plusnet and sign-up first time for LRS is start date effective on payment or at next billing date?
thanks
21 REPLIES
Superuser
Superuser
Posts: 9,814
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: Line rental saver

My understanding is that It will start from the date phone service is first provided, pro-rated to run up to your normal billing date, The system should automatically apply a refund for the part of the first billing month before the phone service is provided so that phone and broadband billing dates are then aligned..
David
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Line rental saver

Just replying to say spraxyt is correct in his description. Let us know if you have any other questions.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
CaptainFantasti
Grafter
Posts: 125
Registered: ‎02-10-2007

Re: Line rental saver

Could I ask how much Line rental saver currently is?
[Edit] Oops, found it almost immediately.
"The renewal charge is £137.88 (includes evening and weekend calls)"
Thanks to I.T.Works
englishrick
Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Line rental saver

Hi is LSR still available? As a friend is trying to sign up and they don't have the choice just the £14.95 a month...
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Line rental saver

Quote from: CaptainFantastic
"The renewal charge is £137.88 (includes evening and weekend calls)"

That's the charge to renew LRS if you'd signed up for it prior to October.  The new fee is £131.88 but doesn't include any calls.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line rental saver

Hi englishrick, it's likely that they're on an older product - I believe it's only available now if you move to one of our current products.
IndiaBravo
Grafter
Posts: 26
Registered: ‎27-11-2012

Re: Line rental saver

Can you confirm that. I've just looked and there's no option for LSR as an existing customer, or if I come in as a new customer.
Also, following any links to info about LSR (the main page, FAQ , or searching) results in a redirect to the plusnet homepage - it's as if LSR has been scrubbed from existence.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Line rental saver

englishrick
Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Line rental saver

They are a new customer trying to sign up for the £2.75 offer but they wanted to pay up front for the phone line. They have a BT socket but not got a phoneline
IndiaBravo
Grafter
Posts: 26
Registered: ‎27-11-2012

Re: Line rental saver

Thanks, second link just redirects to homepage, as does
http://www.plus.net/home-broadband/line-rental-saver/
http://www.plus.net/home-broadband/line-rental-saver-faq/
http://www.plus.net/addons/line-rental-saver/

all redirect as if they're hiding those pages away. (no others do)
Superuser
Superuser
Posts: 9,814
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: Line rental saver

Quote from: englishrick
They are a new customer trying to sign up for the £2.75 offer but they wanted to pay up front for the phone line. They have a BT socket but not got a phoneline

I suggest giving the Sales team a ring. I think the discounted offer may be online only I believe the sales staff will guide the customer through the sign up journey. Confirm that, of course. Along the way it *should* give the option to choose LRS, though that might be after the initial home phone product choice. Speaking to the sales team would enable that to be confirmed.
To avoid ordering delays paying the initial fees by card is necessary (rather than waiting for a DD to be set up - potentially taking 10 working days). Though these include the first month's charges these run from the dates the services actually commence.
David
mspritch
Newbie
Posts: 8
Registered: ‎07-11-2009

Re: Line rental saver

Quote from: pwatson
Existing customer:
https://portal.plus.net/apps/linerental/saver/portal
General info:
http://www.plus.net/home-broadband/line-rental-saver/

Thanks for the links! couldn't find it on the main site, just added LRS now Smiley
jetstar
Grafter
Posts: 57
Thanks: 2
Registered: ‎19-11-2010

Re: Line rental saver

The following link to line rental saver returns a server error ?
http://www.plus.net/home-broadband/line-rental-saver/
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Line rental saver

That's due to the 'unique' way the forum software displays and opens links.  If you open the link in a new window/tab it should be OK