Line rental saver renewal.

[#1]

I'm trying to renew my line rental saver via the links in the Plusnet email I received but the links contained therein don't work!

Please advise. Thanks

[#2 · Accepted solution]

Hi there, sorry to hear your having issues renewing your line rental saver. Please click this link below and see if this works for you.

https://www.plus.net/apps/linerental/saver/portal

If this doesn't work please let us know.

[#3]

Thanks very much for your assistance, the link worked perfectly.

[#4]

Great to hear @tijara33 .
Please let us know if there's anything else we can help with moving forwards.

[#5]

My line rental saver is due renewal end of December but I have unfortunately deleted the reminder email. Help.

[#6]

Hi @oswinclose,

Thanks for getting in touch. I have sent you this again here. A copy has also been sent to your registered email address.

Let us know if you need anything further.

Thanks - Tahir

[#7]

Many thanks, can I just confirm that if I renew now payment will not begin until my renewal date.

[#8]

If by 'payment not begin' you're referring to when the money will be taken when you renew then I'm afraid that's not the case.

When you renew the line rental saver the payment is taken there and then.

Once you've done this it will then kick in after the current one expires

[#9]

Thanks Matthew, I phrased my question badly. Question now fully resolved. Enjoy the rest of your weekend.

[#10]

I tried to make a Line rental saver payment.

The 1st attempt failed I tried again only to find that the account showed both payments taken!!!

The bank has refunded me one of the payments pending investigation.

This morning I find you have taken the full monthly line payment!!!!

This problem is the subject of a support team question but I no longer get a response on that.

There is no support chat line and the phone is not answered.

Apart from activating a full complaint, what advice or resolution can you give me.

[#11]

Hi @BEST123

Thank you for getting in touch. I'm sorry to hear about the issues you have been experiencing.

I have updated your account with further information which can be viewed by clicking here.

Please do not hesitate to get back in touch if we can be of further assistance.

[#12]

@PN team

I have received a reminder email regarding renewal Line Rental saver.

I have looked at my account and I am unable to see what I had paid last year for the LRS.  I was able to see the history of all my payments to PN, including my line rental payments for last number of years.  Where can I find the history of all my payments?

Please help, as I find the new arrangement is missing a lot of vital information and I would like to see the history my account.

Many regards and I await your positive response.

Chandu.

Moderator's note by Adie (Dvorak) had to tweak tag as it referenced user

[#13]

Hi @chandu,

Thanks for getting in touch.

I have left a ticket on your account regarding your query. You can view this here

Should you require any further assistance, please do not hesitate to get in touch.

Thank you,

Aisha

[#14]

Review of Line Rental Saver Payment 2/12/18

Q 184175524

The cheque has not arrived and the other issues raised are still open.

[#15]

Hi @BEST123,

I'm sorry to hear about the issues you're currently experiencing.

I have added a ticket to your account regarding your query. You can view this here

Please get in touch if you have any further questions.

Thank you,

Aisha