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Line rental saver renew

FIXED
PowerLee
Pro
Posts: 828
Thanks: 132
Fixes: 2
Registered: ‎12-03-2013

Line rental saver renew

Hi  

 

I had an email to remind me that my current line rental saver is about to expire & the email included a link to renew it.

I click the link in the email & I'm informed I already have active line rental saver & there's no option to renew it. 

 

Am I as a current line rental saver customer able to renew this OR has Plusnet also removed this service option?

 

Regards

 

Lee

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,943
Thanks: 5,323
Fixes: 421
Registered: ‎30-06-2016

Re: Line rental saver renew

@PowerLee 

Have you seen this  https://community.plus.net/t5/My-Account-Billing/Line-Rental-Saver-to-be-discontinued-from-22-Feb-20...

I would get on the phone to the Customer Options team 0800 013 2632 and talk to someone pronto.

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Line rental saver renew

Fix

Hi Lee,

I'v fixed the problem for you now, can you try renewing at plus.net/rentalsaver?

You'll have until the end of the week to renew for one final year before we withdraw line rental saver.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
PowerLee
Pro
Posts: 828
Thanks: 132
Fixes: 2
Registered: ‎12-03-2013

Re: Line rental saver renew

Thanks for fixing that issue - I just renewed line rental saver for another year.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Line rental saver renew

Cool. Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet