Line rental saver renew

[#1]

Hi  

I had an email to remind me that my current line rental saver is about to expire & the email included a link to renew it.

I click the link in the email & I'm informed I already have active line rental saver & there's no option to renew it. 

Am I as a current line rental saver customer able to renew this OR has Plusnet also removed this service option?

Regards

Lee

[#2]

@PowerLee 

Have you seen this  https://community.plus.net/t5/My-Account-Billing/Line-Rental-Saver-to-be-discontinued-from-22-Feb-20...

I would get on the phone to the Customer Options team 0800 013 2632 and talk to someone pronto.

[#3 · Accepted solution]

Hi Lee,

I'v fixed the problem for you now, can you try renewing at plus.net/rentalsaver?

You'll have until the end of the week to renew for one final year before we withdraw line rental saver.

[#4]

Thanks for fixing that issue - I just renewed line rental saver for another year.

[#5]

Cool. Let us know if there's anything else you'd need help with