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Line rental saver renew

FIXED
PowerLee
Pro
Posts: 798
Thanks: 112
Fixes: 2
Registered: ‎12-03-2013

Line rental saver renew

Hi  

 

I had an email to remind me that my current line rental saver is about to expire & the email included a link to renew it.

I click the link in the email & I'm informed I already have active line rental saver & there's no option to renew it. 

 

Am I as a current line rental saver customer able to renew this OR has Plusnet also removed this service option?

 

Regards

 

Lee

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 8,700
Thanks: 3,950
Fixes: 287
Registered: ‎30-06-2016

Re: Line rental saver renew

@PowerLee 

Have you seen this  https://community.plus.net/t5/My-Account-Billing/Line-Rental-Saver-to-be-discontinued-from-22-Feb-20...

I would get on the phone to the Customer Options team 0800 013 2632 and talk to someone pronto.

Moderator and Customer
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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,534
Thanks: 8,913
Fixes: 1,429
Registered: ‎21-04-2017

Re: Line rental saver renew

Fix

Hi Lee,

I'v fixed the problem for you now, can you try renewing at plus.net/rentalsaver?

You'll have until the end of the week to renew for one final year before we withdraw line rental saver.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PowerLee
Pro
Posts: 798
Thanks: 112
Fixes: 2
Registered: ‎12-03-2013

Re: Line rental saver renew

Thanks for fixing that issue - I just renewed line rental saver for another year.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,534
Thanks: 8,913
Fixes: 1,429
Registered: ‎21-04-2017

Re: Line rental saver renew

Cool. Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team