No, if you look at your bills, you should see that the charge for the broadband service is given separately.
The service is ‘sold’ at one headline price as including line rental but is billed in parts. The phone line part can then be paid under LRS.
Unhelpfully the product change journey does not show established discounts or the effect of having already paid LRS. Whatever invariably you are better off phoning customer retentions for a new contract rather than doing a product change online. Follow the I’m thinking of leaving route.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
