Line rental saver and broadband
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Line rental saver and broadband
17-10-2019 8:30 AM
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Hi,
I currently have the line rental saver and I also have Plusnet Unlimited Fibre. On the web site I went to "Offers and Upgrades"
and onto "Choose your broadband". On this screen it says that my current package is "Plusnet Unlimited Fibre (includes Line Rental)". This implies that my line rental is included in the cost of my broadband but I have already paid the line rental saver fee. Am I paying twice for line rental?
Regards
Jonathan
Re: Line rental saver and broadband
17-10-2019 3:23 PM
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The service is ‘sold’ at one headline price as including line rental but is billed in parts. The phone line part can then be paid under LRS.
Unhelpfully the product change journey does not show established discounts or the effect of having already paid LRS. Whatever invariably you are better off phoning customer retentions for a new contract rather than doing a product change online. Follow the I’m thinking of leaving route.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Line rental saver and broadband
18-10-2019 10:33 AM
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Hi @jmagee
Townman is essentially correct in his explanation here.
If we can be of further assistance in any way or you wish to know more about this, please get back in touch.
Thanks,
MoR
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