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Line rental Saver renewal # 62194627

choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Line rental Saver renewal # 62194627

Hi just done the line rental saver as mine was running out in Jan 2013
Could one of the great CS team just confirm my new end date is now Jan 2014 Smiley (ticket id  62194627)
Thx
11 REPLIES 11
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Line rental Saver renewal # 62194627

Our systems haven't updated to show that yet. But don't panic there can be a delay on this so I've made a note to come back and check this tomorrow for you.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kmilburn
Grafter
Posts: 911
Thanks: 5
Registered: ‎30-07-2007

Re: Line rental Saver renewal # 62194627

One thing that may help avoid questions like this,  as I've asked once before..
Quote from: kmilburn
Any chance of having the information added to the 'Account Summary' where we're supposed to be able to
Quote
View all the Products & Services you've bought from PlusNet

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Line rental Saver renewal # 62194627

Don't be silly, that's too sensible a suggestion  Roll_eyes which is why no notice was taken before  Crazy
kmilburn
Grafter
Posts: 911
Thanks: 5
Registered: ‎30-07-2007

Re: Line rental Saver renewal # 62194627

indeed...  Roll_eyes
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Line rental Saver renewal # 62194627

Thanks Adam
I'll check again later on Smiley
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Line rental Saver renewal # 62194627

No problem and that's a good suggestion Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Line rental Saver renewal # 62194627

We know it is, so please tell us what is going to be done about it  Wink
GR4CE
Rising Star
Posts: 80
Thanks: 2
Fixes: 1
Registered: ‎10-08-2010

Re: Line rental Saver renewal # 62194627

Not wanting to hijack the thread but to avoid clogging the forum with similar issues, here it goes:)
Would just like confirmation that the Line Rental Saver I have just renewed will start on expiry of my current subscription, which is due on 01-02-2013.
Ticket #147062485
Thanks!
Grace
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Line rental Saver renewal # 62194627

service note SN147062485 confirms the renewal but due to the known problem it won't show as renewed yet. I'm monitoring that particular issue so I'll let you all know when that's been fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Line rental Saver renewal # 62194627

Thanks for keeping an eye on this Adam Smiley

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Line rental Saver renewal # 62194627

Quote from: Anotherone
We know it is, so please tell us what is going to be done about it  Wink

So has a Task ID been raised?