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Line fault, can't complete line test

Posts: 3
Registered: ‎05-08-2020

Line fault, can't complete line test

I migrated to PlusNet a few months ago.  Recently there has been a lot of crackling on the line and also people calling me are telling me that it rings once or twice and then drops, I have also the same happen when trying to make outbound calls.  I have disconnected all equipment and plugged a corded phone into the master socket and am still getting the same crackling.

I have tried the troubleshooter to start a line test a few times, but keep getting a message along the lines of "oops something went wrong, please call"  Last time I called, it took over an hour to get answered.  Is there a way to raise a phone line fault or get a line test without having to spend hours on the phone?



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Line fault, can't complete line test

Afternoon @Marty613

Sorry you're having some trouble raising this fault online and for the inconvenience caused. I've now raised the issue to our suppliers and created a fault support ticket here with a bit more info on the fault.