Line fault, can't complete line test

[#1]

I migrated to PlusNet a few months ago.  Recently there has been a lot of crackling on the line and also people calling me are telling me that it rings once or twice and then drops, I have also the same happen when trying to make outbound calls.  I have disconnected all equipment and plugged a corded phone into the master socket and am still getting the same crackling.

I have tried the troubleshooter to start a line test a few times, but keep getting a message along the lines of "oops something went wrong, please call"  Last time I called, it took over an hour to get answered.  Is there a way to raise a phone line fault or get a line test without having to spend hours on the phone?

Thanks

[#2]

Afternoon @Marty613, 

Sorry you're having some trouble raising this fault online and for the inconvenience caused. I've now raised the issue to our suppliers and created a fault support ticket here with a bit more info on the fault. 

Thanks.