Line fault again! 9 days no response!

[#1]

Reported no dial tone on 16/4/2018 to plusnet. Phone is not working although fibre broadband is working extremely slowly.
I'm paying for a service that's not being provided.
An update on this fault would be appreciated.

[#2]

Sorry to hear that.

I can see the fault was logged yesterday.

We'll get that fixed as soon as possible.