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Line down since 6th Dec

Newbie
Posts: 2
Thanks: 1
Registered: ‎22-12-2020

Line down since 6th Dec

Phone line fault reported on 6th December, couple of comments online about off hold - on hold but still no landline....tried at least 15 times to get someone to pick up the phone to tech services, 

 listened to Xmas music for around 90 minutes, costing a fortune in mobile calls, not happy!  
fault ID 290677.

3 REPLIES 3
Pro
Posts: 297
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: Line down since 6th Dec

0800 numbers are free of charge to call from a UK mobile phone, as an FYI. Smiley

Newbie
Posts: 2
Thanks: 1
Registered: ‎22-12-2020

Re: Line down since 6th Dec

Thanks but it was calls elsewhere that I am having to make with the mobile that I was referring to 🙂

Plusnet Help Team
Plusnet Help Team
Posts: 1,250
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Line down since 6th Dec

Hi @JR65,

I'm sorry to hear that you're experiencing this issue. I've tried searching for the account in question, however I'm afraid I haven't been able to locate it. Please could you send me a private message with your landline number or username attached so that we can track this down and get an update for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team