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Line cord error

Posts: 6
Registered: ‎12-09-2018

Line cord error

I have no dial tone

I can't make calls

Calls to me go direct to answerphone.

Tried the line checker on the Plusnet website - sends me to the "OOPs something has gone wrong" page with a phone number which I cannot ring because I have no dial tone.

I have no mobile signal at my home - so I can't use that.

Help appreciated.



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Line cord error

Hi @bluearsefly67 


Sorry to hear this, there appears ot be a phone on the landline.


The fault has now been raised with Openreach who we work with on Phone issues for further investigation.


They have advised an estimated response time of 18/10/19 by 23:59:59. This is an estimate and the issue may be resolved before this point.


A full fault ticket has been raised on your account, which is where updates will be provided. 


Kind Regards,