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Line Rental increase

wheelnut
Grafter
Posts: 102
Registered: ‎01-08-2007

Line Rental increase

I am currently on home phone evenings and weekends. I have just looked at my billing for the next month and the line rental has gone up from £11.99 to 14.99 per month.
I was not informed of any increase - has anyone else?
12 REPLIES 12
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Line Rental increase

No increase that I'm aware of - and £3 is a big step! Are you sure it's just line rental?
If it is, must be a mistake on PN's part I'd have thought.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Line Rental increase

sounds like the extra for cheap continental at £3
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Line Rental increase

Isn't that £3·50?
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Line Rental increase

doesnt matter as its not available on Evening & weekend, the Portal still shows £11.99
http://www.plus.net/residential/bundles.shtml
Mad_Moggies
Rising Star
Posts: 1,280
Thanks: 41
Registered: ‎01-08-2007

Re: Line Rental increase

Looks like the OP is being charged for Anytime calls.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OS12 and Firefox user with latest versions of both
KevinG
Rising Star
Posts: 998
Thanks: 7
Fixes: 1
Registered: ‎05-11-2008

Re: Line Rental increase

Did you opt for the three month free trial of Anytime and forget to cancel it? (Which is no doubt what they hope many will do - I remembered!)
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Line Rental increase

Quote from: Mad
Looks like the OP is being charged for Anytime calls.

Anytime costs £3.50.
Mad_Moggies
Rising Star
Posts: 1,280
Thanks: 41
Registered: ‎01-08-2007

Re: Line Rental increase

Hmmm. Broadband Extra plus Anytime calls are advertised at £14.99 (£11.49 + £3.50) which is what I was thinking of Embarrassed and then there's the £11.99 line rental on top.
But Account Transactions separates all the charges out, so it can't be that in any case.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OS12 and Firefox user with latest versions of both
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line Rental increase

Hi there,
That doesn't look right at all - I've raised a task to get this looked at for you, we'll update tomorrow. Sorry about that.
kateandstu13
Not applicable
Posts: 1
Registered: ‎03-05-2011

Re: Line Rental increase

I have noticed also an increase from £24 -£28 a month and when i joined a few months ago i was told i would never pay more that the £24 . Bill doesnt make sense what does the EXTRA cost on the bill involve ????Huh
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Line Rental increase

Hi kateandstu13,
It seems the extra charges are for calls outside of your call plan. You can view these by logging onto your member centre, selecting phone calls and choosing last months calls in the drop down box.
Jojo Smiley
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line Rental increase

@wheelnut - that should be sorted now for you.