Line Rental increase

[#1]

I am currently on home phone evenings and weekends. I have just looked at my billing for the next month and the line rental has gone up from £11.99 to 14.99 per month.
I was not informed of any increase - has anyone else?

[#2]

No increase that I'm aware of - and £3 is a big step! Are you sure it's just line rental?
If it is, must be a mistake on PN's part I'd have thought.

[#3]

sounds like the extra for cheap continental at £3

[#4]

Isn't that £3·50?

[#5]

doesnt matter as its not available on Evening & weekend, the Portal still shows £11.99
http://www.plus.net/residential/bundles.shtml

[#6]

Looks like the OP is being charged for Anytime calls.

[#7]

Did you opt for the three month free trial of Anytime and forget to cancel it? (Which is no doubt what they hope many will do - I remembered!)

[#8]

Quote from: Mad

Looks like the OP is being charged for Anytime calls.

Anytime costs £3.50.

[#9]

Hmmm. Broadband Extra plus Anytime calls are advertised at £14.99 (£11.49 + £3.50) which is what I was thinking of and then there's the £11.99 line rental on top.
But Account Transactions separates all the charges out, so it can't be that in any case.

[#10]

Hi there,
That doesn't look right at all - I've raised a task to get this looked at for you, we'll update tomorrow. Sorry about that.

[#11]

I have noticed also an increase from £24 -£28 a month and when i joined a few months ago i was told i would never pay more that the £24 . Bill doesnt make sense what does the EXTRA cost on the bill involve ????

[#12]

Hi kateandstu13,
It seems the extra charges are for calls outside of your call plan. You can view these by logging onto your member centre, selecting phone calls and choosing last months calls in the drop down box.
Jojo

[#13]

@wheelnut - that should be sorted now for you.