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Line Rental Saver

herojan
Grafter
Posts: 72
Thanks: 6
Registered: ‎15-08-2014

Line Rental Saver

‎20-01-2018 10:30 AM

Hello.

My understanding is that OFCOM ruled last year that LRS has to be refundable by all suppliers.

If this is the case then why is Plusnet still saying on the website that it is non-refundable.
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ITWorks
Superuser
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Registered: ‎05-11-2008

Re: Line Rental Saver

‎20-01-2018 10:44 AM

As far as I can remember, LRS is refundable, if the ISP raises the cost of service during your contract, and you decide to leave penalty free due to the price rise.    

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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herojan
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Registered: ‎15-08-2014

Re: Line Rental Saver

‎20-01-2018 11:06 AM

ah, thanks for the clarification.
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Line Rental Saver

‎22-01-2018 2:31 PM

Hi there.

Just to leave a staff response on here, is correct and LRS is non-refundable except in the instance of a price rise where the change is detrimental to you, allowing you to leave your contract penalty free if you notify us within 30 days.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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