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Line Rental Saver

herojan
Grafter
Posts: 72
Thanks: 6
Registered: ‎15-08-2014

Line Rental Saver

Hello.

My understanding is that OFCOM ruled last year that LRS has to be refundable by all suppliers.

If this is the case then why is Plusnet still saying on the website that it is non-refundable.
3 REPLIES 3
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: Line Rental Saver

As far as I can remember, LRS is refundable, if the ISP raises the cost of service during your contract, and you decide to leave penalty free due to the price rise.    

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

herojan
Grafter
Posts: 72
Thanks: 6
Registered: ‎15-08-2014

Re: Line Rental Saver

ah, thanks for the clarification.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Line Rental Saver

Hi there.

Just to leave a staff response on here, is correct and LRS is non-refundable except in the instance of a price rise where the change is detrimental to you, allowing you to leave your contract penalty free if you notify us within 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team