Line Rental Saver
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- Re: Line Rental Saver
Line Rental Saver
25-03-2014 1:54 PM
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Good for their cashflow but not mine. Has anyone found a way round this as I do not like paying early.
Re: Line Rental Saver
25-03-2014 2:03 PM
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The only reason for doing it early is if the price is going up
Re: Line Rental Saver
26-03-2014 10:37 AM
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Re: Line Rental Saver
26-03-2014 10:45 AM
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You should be able to renew a week or so before the billing date where it runs out without problems but it would be better to get an official response
Re: Line Rental Saver
26-03-2014 1:03 PM
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If you wanted to renew your LRS now then the payment would need to be made at the time of submitting the request to renew it, however, the contract wouldn't start until your current one expires.
Hope this clarifies this for you
Re: Line Rental Saver
26-03-2014 1:33 PM
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Putting the question more succinctly
As he has an existing LRS
What is the latest he can renew it to stop one month being charged at the higher rate
Re: Line Rental Saver
26-03-2014 1:55 PM
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Re: Line Rental Saver
26-03-2014 10:04 PM
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It should be reasonable to assume that PlusNet's systems would automatically contact you with regard to the renewal of your Line Rental Saver (you are probably in a minority of customers who are aware of the approaching end of their LRS contract).
But I wouldn't like to bet the farm on it...
Re: Line Rental Saver
27-03-2014 9:33 AM
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As it's paid annually I'd imagine most LRS customers do know their renewal date.
Quote from: KK (you are probably in a minority of customers who are aware of the approaching end of their LRS contract).
As OJ has pointed out the only real advantage of paying early is to save money on a pending price increase which a lot of us have done.
Re: Line Rental Saver
27-03-2014 9:45 AM
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Why don't you stop talking rubbish
Quote from: KK @tonysyms - it is absurd that you have been unable to get an immediate and clear answer to your very simple question. The latest response from the PlusNet representative is far from reassuring - it is a typical call centre response, and it sounds more like guesswork than a knowledgeable reply.
It should be reasonable to assume that PlusNet's systems would automatically contact you with regard to the renewal of your Line Rental Saver (you are probably in a minority of customers who are aware of the approaching end of their LRS contract).
But I wouldn't like to bet the farm on it...
All LRS customers are automatically contacted before their LRS runs out and the response from Linn is clear and what I would have expected given that the payment is by card
Re: Line Rental Saver
27-03-2014 10:50 AM
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And thankyou for confirming that all LRS customers are automatically contacted before the contract expires. Why wasn't this made clear to the OP either by the callcentre or by LinnK?
Which part of my post is 'rubbish'?
Re: Line Rental Saver
27-03-2014 10:57 AM
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when the latest response was from Linn
Quote The latest response from the PlusNet representative is far from reassuring - it is a typical call centre response, and it sounds more like guesswork than a knowledgeable reply.
The part in bold was completely wrong
Quote It should be reasonable to assume that PlusNet's systems would automatically contact you with regard to the renewal of your Line Rental Saver (you are probably in a minority of customers who are aware of the approaching end of their LRS contract).
But I wouldn't like to bet the farm on it...
Re: Line Rental Saver
27-03-2014 12:11 PM
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@nadger - I beg to differ - an annual payment is much easier to forget than a monthly one.. Many companies would 'bank' on their own customers' inability to keep track of their own affairs, and would happily exploit the situation to their own advantage. It is to PlusNet's credit if they choose to give their customers advance warning of the end of the LRS contract. But I can't help wondering if they do so because it is some kind of regulatory requirement.
Re: Line Rental Saver
28-03-2014 7:42 PM
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Quote from: Oldjim Why don't you stop talking rubbish
Quote from: KK @tonysyms - it is absurd that you have been unable to get an immediate and clear answer to your very simple question. The latest response from the PlusNet representative is far from reassuring - it is a typical call centre response, and it sounds more like guesswork than a knowledgeable reply.
It should be reasonable to assume that PlusNet's systems would automatically contact you with regard to the renewal of your Line Rental Saver (you are probably in a minority of customers who are aware of the approaching end of their LRS contract).
But I wouldn't like to bet the farm on it...
All LRS customers are automatically contacted before their LRS runs out and the response from Linn is clear and what I would have expected given that the payment is by card
I haven't been contacted My Fibre was activated on the 27/03/2013 and my phone line on the 12/04/2013
Re: Line Rental Saver
28-03-2014 8:46 PM
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