Line Rental Saver question
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Line Rental Saver question
29-06-2016 9:24 AM
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Can anyone tell me what happens to line rental saver if you are out of contract and decide to switch? To be more precise my contract is up in July but I renewed my line rental saver in June. So if I was to switch provider do I lose the £185 paid up front?
Re: Line Rental Saver question
29-06-2016 9:27 AM
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yes you do - officially - although rumour has it that some people got it refunded
Re: Line Rental Saver question
29-06-2016 10:23 AM
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Re: Line Rental Saver question
29-06-2016 2:10 PM
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Many of us are part way through a LRS, and if we move then we loose the outstanding credit, the free to leave option was NOT going to be extended for us, even though we were long standing members.
So basically when you get the email saying the cost is rising you have 30 days to move, you then LOOSE all your outstanding credit on the phone or you stay and pay more.
As OJ said some people say they had a refund but I was told explicitly NO REFUND when I asked.
Re: Line Rental Saver question
29-06-2016 2:33 PM
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Hi HairyMcbiker,
Yeah there would be no refund for the LRS but in those 30 days you can contact our customer options team on 0800 013 2632 and press option 1 followed by option 2 and they can look at a new offer for you.
Re: Line Rental Saver question
29-06-2016 3:18 PM
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That is awful, though it answers a question I was about to put! In order to avoid the September 1st price hike I was intending to do LRS for another year. But as I may be leaving the property in less than the 12 months, I'm not prepared to take the risk of losing some of my money, by trying to save £18.
Re: Line Rental Saver question
30-06-2016 8:01 AM
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I didn't renew my LSR in February when it ran out because:
a, If I wanted to leave under the 'detrimental changes to your contact' clause I wasn't prepared to lose 6mths of it but instead I was happier to pay an extra £9 for 6 mths and b, I want to align it with my contact so I shall renew it in August.
Re: Line Rental Saver question
30-06-2016 10:51 AM
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@BenB yes I am aware of that, I did it last year, however I have just started a new 2 year contact with TV so this is bad timing for me.
Re: Line Rental Saver question
04-07-2016 11:46 AM
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@zilch777 If you move property your LRS will transfer with you to the new location
Re: Line Rental Saver question
04-07-2016 11:58 AM
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You weren't to know this but I already have my other property and I'm fixed up there, but not with PN. It's a new contract I'm happy with and I wouldn't want to change.
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