Line Rental Saver - confirmation e-mail
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Line Rental Saver - confirmation e-mail
14-10-2013 8:01 AM
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I have renewed my LRS which was due to end in December so my existing LRS should still cover Novembers line rental.
The LRS confirmation e-mail is, I hope, misleading as it states "Your Line Rental Saver contract will start when your next monthly bill is taken".
This would be correct if I was signing up to LRS rather than renewing. Hopefully mine will continue from December and I will not loose a months LRS!
In addition, the e-mail link to the LRS FAQ does not work http://www.plus.net/home-broadband/line-rental-saver-faq/ it takes me to the PN home page - no mention of LRS there.
In fact when I use the PN search facility for Line Rental Saver none of the links in the results work. They all resolve to the the PN home page.
It seems like Line Rental Saver has been banished for the PN web site!
Richard
Re: Line Rental Saver - confirmation e-mail
14-10-2013 9:29 AM
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Re: Line Rental Saver - confirmation e-mail
14-10-2013 9:36 AM
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I can confirm though that your contract will be renewed, our system is showing that you did so on the 11th? If you check your account details when logged into our website and check your home phone panel, what does that show?
Re: Line Rental Saver - confirmation e-mail
14-10-2013 10:33 AM
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Quote from: Matt I can confirm though that your contract will be renewed
Thanks for the confirmation
Quote from: Matt our system is showing that you did so on the 11th?
Yes the 11th of October is when I renewed LRS.
Quote from: Matt If you check your account details when logged into our website and check your home phone panel, what does that show?
I have never seen any reference to LRS being active (other than my monthly Line Rental being set to £0.00) in my account.
I can find no indication regarding when I took out LRS or when I renewed it.
The only confirmation of renewal is the e-mail, which states that my LRS will start next month, I should have one month left on my previous years LRS payment.
Thus, my new LRS should start in December not next month.
Richard
Re: Line Rental Saver - confirmation e-mail
14-10-2013 1:44 PM
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To make things worse though, they started charging line rental as well - that's another thing though which I raised elsewhere. Just waiting to see what happens with my next bill at the beginning of November!
Re: Line Rental Saver - confirmation e-mail
14-10-2013 3:12 PM
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Re: Line Rental Saver - confirmation e-mail
14-10-2013 3:21 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line Rental Saver - confirmation e-mail
14-10-2013 3:52 PM
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Where did you see the expiry date?
On the renewal reminder e-mail or the member centre?
I am struggling to find any info re my LRS in the member centre.
Richard
Re: Line Rental Saver - confirmation e-mail
14-10-2013 3:57 PM
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"We've taken your payment, thanks for choosing Line Rental Saver
Your Line Rental Saver contract will start when your next monthly bill is taken. "
It was a similar situation last year but I would have thought that PN would be able to send the correct information by now.
Re: Line Rental Saver - confirmation e-mail
14-10-2013 4:58 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line Rental Saver - confirmation e-mail
14-10-2013 6:12 PM
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Where did you find that page?
I cannot see a way of navigating to it via the Member centre.
Richard
Re: Line Rental Saver - confirmation e-mail
14-10-2013 6:37 PM
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Someone else, maybe a staff member will have posted it.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line Rental Saver - confirmation e-mail
14-10-2013 10:50 PM
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Anyway Strat thanks for sharing it.
Re: Line Rental Saver - confirmation e-mail
14-10-2013 11:36 PM
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Re: Line Rental Saver - confirmation e-mail
15-10-2013 8:13 AM
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