Line Fault - CS rep?

[#1]

Could any kind CS rep give my line fault ticket 55729823 a kick in the right direction please.
I'm away from home for a few days so could do with an expedite.
Many Thanks.

[#2]

Hi Lorian,
I've just looked into that for you and updated the ticket which contains further information regarding the fault for you.

[#3]

Hi Lorian,
Looks as though we've got this issue fully resolved for you