Landlines & fault checker not working - reporting faults

[#1]

Hi,

I have 2 landlines on 2 accounts at adjacent properties.  Neither is working and fault checker is giving an inconclusive result or the "Oops" message.

I'd like to report a line fault, since one account has an old lady's fall monitor connected, so whilst the line is down, there is a risk to her well-being.   But there's no way of doing this quickly without a long queue.  It's likely that weather/trees have affected physical lines.

If there are any Plusnet staff monitoring, help would be appreciated.  I can provide both landline numbers beginning 01403 25

[#2]

Hello @carolsoft,

I am deeply sorry to hear this and would like to get this looked at as quickly as possible.

Can you PM me both the telephone numbers and the names on each account please. Once I have this I will look into this immediately.