This is a vulnerable person, so landline is her contact. The broadband is just for me when I stay there.
I'm sorry to hear that there is no dial tone on your mum's landline at the moment. Thank you for confirming that you have been through the recommended troubleshooting checks, including trying a different handset. Please send me your mum's account username or landline number over on a private message and I will look into this fault.
2 weeks ago - last edited 2 weeks ago by Strat
Thanks for getting back to us @Rc1
I'm sorry for the issues with your mum's phone.
I've tested the line tonight and the tests are showing an external fault so I've raised this with our suppliers and we've been provided an estimated response time of by 12/01/21 23:59:59 for an engineer to go out and investigate further.
Also I'd recommend filling out our additional support form here https://www.plus.net/my.html?action=additionalsupport so we can make sure we're offering the best support we can, which may include priority fault repair.
Once you've filled the form out, as it can take some time for our additional support team to triage, please respond to this support ticket Here with the details, namely does your mum have a careline pendant, mobile phone and/or medical conditions?
If she has medical conditions, would it be possible to provide some detail? Again please respond to the support ticket rather than publicly to protect her information (I've asked the mods to remove her username and number from your post)
Moderator's note by Dick (Strat): Typo corrected.