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Landline voicemail

FIXED
cgasltd
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-11-2018

Landline voicemail

Please how can my voicemail feature be turned off? I never ordered it and am unable to deactivate it online at the remove features page.
I want to keep caller display & have my own answer phone.
Thanks to anyone that can help
3 REPLIES 3
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Landline voicemail

Fix

Hi @cgasltd,

 

Thank you for getting in touch, I'm sorry that it's not allowing you to deactivate the voicemail feature via the member centre. I've had a look into this and it was showing that the feature has been removed on our side, but was still active on our supplier's side. I've placed an order to fully remove the voicemail feature on your line from our supplier's side and this will complete within 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
cgasltd
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-11-2018

Re: Landline voicemail

That'll be great, Thank You.
cgasltd
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-11-2018

Re: Landline voicemail

Thank You Emily, all sorted.👍