Landline straight to messaging service

[#1]

Hi,

82 year old Dad recently moved to Plusnet.  I was able to call him on the landline this morning, but for last couple hours, when landine is called, it goes straight to messaging service...

No clue how to help him - can't visit in the current climate! 

Any help appreciated, as he can't be without his landline for next 12 weeks!

[#2]

Sounds as though your dad hasn't replaced the receiver/cancelled the call. Anyone you can contact to check?

[#3]

First thing I tried...  he says that it's working sometimes but not others, and he doesn't always have a dialing tone...

[#4]

Don't take this the wrong way, please, but my late mum used to have the same problem, and when I lost a couple of hours a time to sort it, she invariably had made a call, never cancelled it, and that was the problem. Luckily she had a mobile, so I was able to persuade her to check - useful if she complained of no landline at 2AM.

[#5]

Hi @Oldie, thanks for getting in touch and I'm sorry to hear your Dad is having phone issues as of recent. If you could please drop us a private message with your Dad's username or telephone number then we'll happily look into this for you further from this side.