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Landline service offering without broadband

FIXED
odyssea4
Dabbler
Posts: 23
Thanks: 4
Registered: ‎17-03-2019

Landline service offering without broadband

Hi,

I'm posting on behalf of my elderly uncle, who is also a PlusNet phone & broadband customer, but who doesn't use his broadband any more.  I was wondering if PlusNet offered a landline service only, without the broadband?   He still needs the the phone but the broadband is effectively costing him £10.99/month for no benefit so he wants to cancel it, if possible.  I couldn't see a reference to any such service on the website, but I thought it worth consulting the collective knowledge of the forum to make sure.

Thanks,

Simon

3 REPLIES 3
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Landline service offering without broadband

Fix

Hi @odyssea4

 

I'm afraid that we do not offer a Phone Only service. 

 

Apologies for any inconvenience caused by this. 

 

Kind Regards, 

MoR

odyssea4
Dabbler
Posts: 23
Thanks: 4
Registered: ‎17-03-2019

Re: Landline service offering without broadband

Hi @MasterOfReality 

Thank you very much for confirming.

Kind Regards,

Simon

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,351
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: Landline service offering without broadband

Hi SImon,

No problem and I'm sorry that we can't provide them with a phone only package.

Having said that it may be worth asking them to discuss this with our customer options team on 0800 013 2632 as it might be possible for us to discount the cost of the broadband service down.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team