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Landline not working

FIXED
Maddog
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-06-2021

Landline not working

Landline is not working, ie. there is no dial tone and I cannot make or receive any calls.  It started in the last week and there have been no changes to my setup.  I have followed the troubleshoot advice, and tested with several telephones, both corded and cordless.  Tried to run several line tests via the Plusnet site, only to be told that the result was unclear.

 

I should add that my internet connection is working fine.

 

Any help would be appreciated.

 

Regards.

5 REPLIES 5
jab1
Aspiring Legend
Posts: 11,178
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Landline not working

Welcome to the forums, @Maddog . If you have run the tests, have you checked that the system hasn't raised a ticket automatically - despite the 'unclear' response?

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Landline not working

Fix

Hi @Maddog

 

Thanks for reaching out, we may be having an issue with our Troubleshooter at the moment, whereby definitive results aren't made clear, and a Ticket is not being raised on our end. We're keeping an eye on this and will have it raised should it continue.

 

In regards to your line, I've run a test this morning which has found a disconnection within the network, this has been raised to Openreach and we're hoping to have it addressed by 01/07/2021. Apologies for any inconvenience caused here.

 

I've raised a fault Ticket on you're account which you can both view and add comments to here

 

 

 Adam
 Plusnet Help Team - Leeds
Maddog
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-06-2021

Re: Landline not working

Many thanks for the quick replies.  Hopefully this should solve the issue!

Maddog
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-06-2021

Re: Landline not working

Everything is now working correctly.  Many thanks for your help.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,248
Thanks: 9,180
Fixes: 1,478
Registered: ‎21-04-2017

Re: Landline not working

Thanks for the confirmation @Maddog 

I'm glad to see your phone's now working.

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team