Landline not working

[#1]

How do I get my landline to my house telephone checked.  Have called customer services and after 20 minutes got a reply.  Had forgotten user name etc but only need landline checked?

[#2]

so after you got a reply what did you say to them? and what did they say to you ?

[#3]

They need my username and password.

As my mother is 78 and no computer or e-mail address I have now registered to try to get this fixed for her.  So when I said no username and password and not giving them bank details over the phone - nothing can be done to check the landline!  We tried alternative phone and plugging it in and nothing happened apart from same message 'check landline'.

[#4]

i assume you are not the account holder and you weren't able to pass the security questions so that they could check the account?

[#5]

Know everything as myself and my sister usually keep my mother right! 

[#6]

Moderator's note by Dick (Strat) Topic moved to what should be the correct board for clarity.

[#7]

Hi there,

If you PM me your landline number I'll run a test for you

Thanks for your private message.

From what I can see an engineer investigated and rectified a line fault earlier this morning. Everything working now?