Landline not receiving incoming calls
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16-04-2021 12:18 PM
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I have recently transferred my phone service and broadband from talktalk to plusnet. Ever since the phone service switched I have been unable to receive incoming telephone calls. I have spoken to CS and they have carried out tests and found no fault but are sending an engineer.
I have been looking at other posts on the community and can see that with other customers it has been a porting issue and CS have taken up the problem with the openreach migration team. I am just wondering if it is the same problem with my line ? When I ring my line the voice says the number is not receiving calls at the moment. I am having no problem dialling out and my broadband works fine.
Fixed! Go to the fix.
Re: Landline not receiving incoming calls
16-04-2021 7:49 PM
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Try dialling 17070 and listening to the number that is read back to you.
You wouldn't be the first person for whom a cockup has been made where you've either been allocated the wrong number or your line has been crossed with another.
Re: Landline not receiving incoming calls
16-04-2021 9:09 PM
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Thanks @RobPN I have dialled 17070 and it is reading my telephone number back to me. I also tried to get the system to ring me back using the line test facility and it doesn’t ring back. Seems strange how there was no problem with TalkTalk. Would be interested to know how this fault has occurred. All I can think is there must be a problem at the green cabinet where my line is connected.
Re: Landline not receiving incoming calls
16-04-2021 10:15 PM
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@sjackson2519 its not the green cabinet, it will be an issue with porting your number from TT to BT exchanges.
Re: Landline not receiving incoming calls
17-04-2021 10:37 AM
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@sjackson2519 wrote:
... I have dialled 17070 and it is reading my telephone number back to me. ...
Well at least that's a good sign your number's not been changed/lost.
Re: Landline not receiving incoming calls
17-04-2021 12:24 PM - edited 17-04-2021 12:28 PM
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@Mustrum Do you know if an openreach engineer will be able to solve porting issue from TT to BT exchanges ?
17-04-2021 1:19 PM
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@sjackson2519 it is the only option PN have, if they can't fix it, they should at least get e better idea of the problem.
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