Landline interference
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Landline interference
11-08-2020 3:48 PM
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Done all the checks I can my end and all's fine. Tried ringing but can't get thru. Can you get openreach to do a line check on home account number please. Ends in 710.
Re: Landline interference
11-08-2020 4:42 PM
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Just done a master socket "quiet line " test and there is a lot of noise.
Re: Landline interference
11-08-2020 4:55 PM - edited 11-08-2020 4:58 PM
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Did you run the Phone Troubleshooter? It will do a line check. https://www.plus.net/my-account/tools/phone-troubleshooter/ (You will be asked to log in.)
Don't worry if it says that it has failed as the test can be a bit iffy and may still raise a fault - check in your account for tickets..
Re: Landline interference
11-08-2020 4:56 PM - edited 11-08-2020 4:57 PM
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Complete the phone troubleshooter referenced in THIS link - it should automatically generate a report for PN to pass to BT.
Beat me to it, @BrightonRock 😀
Re: Landline interference
11-08-2020 5:05 PM
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Yes did that but it came back with no fault. There clearly is one present though as the "quiet line" test on 17070 proves. Thanks all the same.
Re: Landline interference
11-08-2020 7:15 PM
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Hi Wibblyp
I have the same problem, for the second time in a month. There is now severe crackling back, along with a siren like sound ringing in my ears. I did have any engineer to repair the line, who spent most of the day finding the fault. I was assured that the problem was fixed. I am now back to square one, am unable to contact customer services until the morning, have an incredibly weak broadband signal, don't like raising complaints but this is essential as I live in a very secluded spot! It is definitely a line fault again.
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