Landline help
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- Re: Landline help
07-07-2020 6:23 PM
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I have just bought a landline phone which needs to be plugged into the phone socket to work. It doesn't need to be connected to the electricity as its a basic phone. However a few months ago a phone engineer sent by Plusnet when my router broke down put the cable from the router straight into the socket. This is the main phone socket under the stairs and there are two separate "slots" the top one which I understand is the main one and the other slot below which I used to use to connect the old phone and router. However the engineer connected the router into the top slot. It all works fine and as I work from home don't want to disrupt anything and lose my internet connection, however how do I connect the new landline phone. I have one of those connector things, I know I have to use that as well. He didn't explain anything to me at all. Just said that I needed to get a new landline phone. Do I use the top slot or the one I used before or does it not matter. Why don't people explain things properly. I have not got the phone yet as I have ordered it online.
Thank you.
Fixed! Go to the fix.
Re: Landline help
07-07-2020 6:32 PM
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@coopers Welcome to the forums. What identification/description is on the socket?
Re: Landline help
07-07-2020 7:11 PM
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It says open reach at the top MK3
BT Group Business BT (logo)
The cable from the router is plugged in here
Below there is another slot and when I had problems with my connection I had to undo the 2 screws and plug the phone in this slot which I believe is the tester socket.
Re: Landline help
07-07-2020 7:36 PM
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Does it look like this?
If so, the phone goes in the bottom slot.
Re: Landline help
07-07-2020 7:42 PM
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Yes that's it . So I just put the phone in the bottom one and leave the router in the top one.
And I use the ADSL connector thing with the phone?
Sorry for the questions
Re: Landline help
07-07-2020 7:58 PM
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I'm not sure you need the filter with that socket, to be honest, but if you can wait until sometime tomorrow, I will check with a more experienced member of the forum, although if you are lucky, he may spot this topic and reply direct.
Don't worry about asking questions, that's what we're here for, to try and help.
Re: Landline help
07-07-2020 8:04 PM
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that's fine, I have not got the phone yet, it should be delivered in a few days.
Thanks for your help so far.
Re: Landline help
07-07-2020 8:30 PM
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If it is the same as the one shown, there is no need for another filter as it is shown, only needed if you have to remove the two screws.
Re: Landline help
07-07-2020 8:32 PM - edited 07-07-2020 8:33 PM
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@jab1 wrote:
although if you are lucky, he may spot this topic and reply direct.
Did somebody call? 😉
@jab1 is right - no filter needed on the lower socket.
Don't worry about asking questions, that's what we're here for, to try and help.
Absolutely! 🙂
EDIT: Cross-posted with @Mustrum
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Landline help
07-07-2020 8:33 PM
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Thanks, @Mustrum , that was my thought, but I always like to check with more knowledgable members when I'm not 100% sure.
Re: Landline help
07-07-2020 8:33 PM - edited 07-07-2020 8:34 PM
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According to your picture, you have a Mk3 filtered faceplate. That means that the phone socket is already filtered and therefore you dont need to use a separate filter to connect the phone. Just plug the phone directly into the socket.
Edit: seems just about everyone can type faster than me 😀
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Landline help
07-07-2020 8:35 PM
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Re: Landline help
07-07-2020 8:40 PM
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Just noticed this above
only needed if you have to remove the two screws.
You still dont need a filter. The test socket exposed by removing the lower faceplate is the one on the Mk3 faceplate and is still filtered. You only need a filter if you also remove the Mk3 faceplate to expose the 'real' test socket
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Landline help
07-07-2020 8:46 PM
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Good spot @MisterW
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Landline help
16-07-2020 7:07 PM - edited 16-07-2020 7:08 PM
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Thank you for all your help. The phone turned up today and it is plugged into the lower socket, phone works and the internet is still going so all fine thank you so much.
However one final question, at some point in the past someone added this loose socket and hopefully you will see from the photo that the cable comes from this main socket and the extra socket is not used any more. I did use it in the past. Can I either -
A. Cut the cable high up .getting rid of the excess socket and cable that gets in the way of my neat and tidy understairs cupboard. OR
B. take the excess socket off and just tie the spare cable up
Will I do any damage if I cut anything, now everything is working don't want to tempt fate. .
Photos attached may help show what I mean. Basically I want to get rid of the spare loose socket to tidy up under the stairs.
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