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Landline confusion

missdolly
Dabbler
Posts: 11
Registered: 19-07-2010

Landline confusion

I hope somebody can help us, a month ago i cancelled my virgin subscription because of issues with them. We decided to go with plusnet and i did it all over the net yesterday however at the time i provided my old phone number which is not in use anymore and i'm wondering if i've messed that up? i'm sure it told me the line was innactive and i ticked that box to say so and gave my debit card details to pay for a new line to be connected but i can't find that on my account status but i can see my old phone number?
Thanks, Sarah
2 REPLIES
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Landline confusion

We've placed an order for a new line installation, if our suppliers can find and activate a stopped line in the premises they will do so and we will be able to refund your fee.
The order was filled out exactly right, as soon as we have a confirmed engineer's time then we'll let you know. We wouldn't expect to see your old number listed on your account through the Member Centre so don't worry about that!
missdolly
Dabbler
Posts: 11
Registered: 19-07-2010

Re: Landline confusion

Ahh thank you, i had visions of somebody who might now have our old number getting our order for broadband  Grin