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Landline confusion
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Landline confusion
19-07-2010 10:44 AM
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I hope somebody can help us, a month ago i cancelled my virgin subscription because of issues with them. We decided to go with plusnet and i did it all over the net yesterday however at the time i provided my old phone number which is not in use anymore and i'm wondering if i've messed that up? i'm sure it told me the line was innactive and i ticked that box to say so and gave my debit card details to pay for a new line to be connected but i can't find that on my account status but i can see my old phone number?
Thanks, Sarah
Thanks, Sarah
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Re: Landline confusion
19-07-2010 3:28 PM
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We've placed an order for a new line installation, if our suppliers can find and activate a stopped line in the premises they will do so and we will be able to refund your fee.
The order was filled out exactly right, as soon as we have a confirmed engineer's time then we'll let you know. We wouldn't expect to see your old number listed on your account through the Member Centre so don't worry about that!
The order was filled out exactly right, as soon as we have a confirmed engineer's time then we'll let you know. We wouldn't expect to see your old number listed on your account through the Member Centre so don't worry about that!
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Re: Landline confusion
19-07-2010 10:24 PM
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Ahh thank you, i had visions of somebody who might now have our old number getting our order for broadband

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