Landline calls between Northern Ireland and Republic of Ireland
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Landline calls between Northern Ireland and Republic of Ireland
10-07-2014 2:55 PM
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I have seen previously on this forum that they are, but I am receiving conflicting information.
If they are treated as International, how would plusnet attract NI customers? (as the north/south agreement has been in place for years)
Re: Landline calls between Northern Ireland and Republic of Ireland
10-07-2014 3:24 PM
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I'm checking this for you because I don't know the answer to that myself! I'll update the thread once I receive confirmation.
Re: Landline calls between Northern Ireland and Republic of Ireland
13-07-2014 5:21 PM
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Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 8:56 AM
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Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 11:07 AM
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Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 12:06 PM
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Quote "Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. Calls to the Channel Islands are charged at National Rate.
"
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 4:37 PM
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As ReedRichards has suggested, it would be VERY useful if a Northern Ireland user on this forum could confirm their actual experience? Many thanks!
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 4:44 PM
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Unfortunately I'm unable to replicate this but if a user from Northern Ireland has made a call to the Republic of Ireland I can pull the data from this call and confirm.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 4:52 PM
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In the case of BT Retail, I totally agree, but you should be able to comment on BT Wholesale's classification of the call, since you use them to supply the service.
Quote I can't comment on BT's charges
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 5:08 PM
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Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 5:21 PM
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Quote from: MisterW In the case of BT Retail, I totally agree, but you should be able to comment on BT Wholesale's classification of the call, since you use them to supply the service.
Quote I can't comment on BT's charges
Yep - hence why I stated earlier:
Quote from: Linn Unfortunately I'm unable to replicate this but if a user from Northern Ireland has made a call to the Republic of Ireland I can pull the data from this call and confirm.
If someone can flag a call up to me I can pull the data from the call which will include Wholesale cost.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 5:31 PM
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If you are offering to confirm Wholesales charge classification then that's fine.
BTW , for information Sky also classify calls from NI to the Republic as UK calls.http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=18&cad=rja&uact=8&ved=0CEgQFjAHOAo&url=http%3A%2F%2Fwww.sky.com%2Fshop%2F__PDF%2FSkyTalkTariff_Guide_July2014.pdf&ei=WAPEU_quCYmP7AaR74C4BA&usg=AFQjCNHJ1dNQOZi6JcBFGznGtvZnUQtkNw&sig2=IQa5iPZJqJgS8kmG6AZRaQ&bvm=bv.70810081,d.ZGU
Quote . UK calls are to 01, 02, 03 & 0870 numbers only (excludes calls to Channel Islands, indirect access numbers and 070 numbers). Calls from Northern Ireland to Republic of Ireland
geographic numbers are charged at UK rates.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 5:40 PM
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Linn, I trust you're unable to interrogate your calls database for any call originating from 028 to a landline destination 00353 for example? If not, guess we have to wait patiently on a kindly Northern Ireland user!
This is the bit that gets me, politicians in Belfast campaigned long term to instigate the north/south agreement and were ultimately successful. If Plusnet failed to adhere to the same policy, I would either be expecting to see a lot of complaints (once billing came through) from Northern Ireland users or....very few people Northern Ireland adopting Plusnet Home Phone capability. Might be worth raising this specific policy with a Northern Ireland politician, as I suspect they might be interested.
Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 6:17 PM
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Might it be possible to ascertain the rationale for any change in policy (assuming there is an actual change in policy) from your Head Office please? I ask this because I intend to refer the matter to NI Executive for Politicians to take up the matter as necessary. Naturally it would be prudent to give your Head Office a heads-up on this lest we inadvertently make a mountain out of a molehill.
-----------------------------
HI Stuart,
We've checked our call processing database and can confirm that calls from Northern Ireland to the republic are classed as UK calls and not international.
Adam.
Adam Walker
Plusnet Digital Care Team
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Re: Landline calls between Northern Ireland and Republic of Ireland
14-07-2014 6:21 PM
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