cancel
Showing results for 
Search instead for 
Did you mean: 

Landline - Switched from BT but answerphone not working

Tonks55
Interested
Posts: 2
Registered: ‎20-10-2018

Landline - Switched from BT but answerphone not working

Hi

Grateful for some help! I switched from BT to PLUSNET but my answerphone is not working. When you ring my home number, a recorded message plays saying 'Welcome to BT answering service' (or words to that effect) and asking you to leave a message, but when you try to leave a message then nothing is recorded and the phone displays '0 messages received'.

As automatic answering of calls is included with PLUSNET, I expected the change would be seamless, with no action on my part and all I would notice was that I would get a similar PLUSNET message when the answerphone kicked in.

I have checked my PLUSNET account settings and voicemail is ticked.

Any ideas please?

 

3 REPLIES 3
Tonks55
Interested
Posts: 2
Registered: ‎20-10-2018

Re: Landline - Switched from BT but answerphone not working

Just to clarify, I have since discovered that messages are being recorded and can be retrieved by 1571. However what I want is the answerphone (handset) to pick up and record the messages, and not 1571...so is it just a simple case of disabling the 1571 service?

 

JayG
Pro
Posts: 1,140
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Landline - Switched from BT but answerphone not working

Should be that simple, yes (accessed via the home phone control panel after logging into your broadband/phone account.)

Gel
Aspiring Champion
Posts: 2,235
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Landline - Switched from BT but answerphone not working