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Land line phone

Newbie
Posts: 1
Registered: ‎30-09-2018

Land line phone

Hello , we have an engaged tone whenever we dial out  - have completed a line check which states their is no line fault . we have plugged in a corded as instructed - this also had an engaged tone .

There is no chatline available and waiting time on mobile is unacceptable 

2 REPLIES 2
Aspiring Hero
Posts: 2,542
Thanks: 959
Fixes: 50
Registered: ‎02-03-2016

Re: Land line phone

Are you sure it's an engaged tone and not the voice mail waiting tone?
Ex-Plusnetter now living life in the G,fast lane!
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Land line phone

Hi @johnbeswick

 

I have ran some checks on your line for you, and I'm not seeing any issues on there. Can you please dial 1571 and check your voicemail as recommended by @Browni.

 

The sound that you hear when you have voicemail is similar to an engaged tone. Please let us know how it goes.


 Dean R
 Plusnet Staff