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Land line not working

FIXED
morgan24
Dabbler
Posts: 10
Thanks: 2
Registered: ‎24-04-2020

Land line not working

Hi, my land line has not been working for the last 2 days, I've checked all 3 phones in my house and they all have the same fault. Don't know if this will help but my fiber connection is working OK, but the line speed has fell from 80 Mbps to 55 Mbps this last week.

Also when my line was working it was very noisely

4 REPLIES 4
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Land line not working

@morgan24 

You need to report a phone fault. Follow the links in the troubleshooter and it should automatically raise a ticket. Be aware that there's reports of this not always working correctly so afterwards log in to your account and see if there's a new ticket atttached.

https://www.plus.net/help/phone/phone-line-troubleshooting/

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morgan24
Dabbler
Posts: 10
Thanks: 2
Registered: ‎24-04-2020

Re: Land line not working

I've tried the above link 3 times in the space of an hour and all it's saying is.......

The result of your line check is unclear.

I've also checked for tickets attached to my account but there are none.

Baldrick1
Moderator
Moderator
Posts: 9,208
Thanks: 4,176
Fixes: 323
Registered: ‎30-06-2016

Re: Land line not working

Fix

You could try reporting a broadband fault and see if that kicks them into action. https://faults.plus.net

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morgan24
Dabbler
Posts: 10
Thanks: 2
Registered: ‎24-04-2020

Re: Land line not working

Thanks for your quick answer I've done what you said now just got to wait.