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Land line - no dial tone...cannot raise ticket.

Cassini
Just browsing
Posts: 1
Registered: ‎05-07-2021

Land line - no dial tone...cannot raise ticket.

Greetings,

It appears I have no dial tone on the land line and the page to report always says unclear when testing line. Been without phone now for 4 days and if some one could test and raise a ticket I would be grateful.

Cheers.

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Land line - no dial tone...cannot raise ticket.

The "Unclear" message seems to be the default naff response from the system; however, if a fault was found the system may have raised a fault ticket.

You'll need to check your My Account page to see if there's an active ticket.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Land line - no dial tone...cannot raise ticket.

Good morning @Cassini

 

Thank you for reaching out. Are you still having the same issue?

 

I've run some tests on the line which aren't picking up on any issues within the Openreach Network. Before proceeding, please can you go through these simple troubleshooting steps found here

 

While testing, if you can, please use a wired landline phone. Let us know if you're still having issues and we'll be happy to investigate further.

 Adam
 Plusnet Help Team - Leeds