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Lack of communication when waiting for a fault to be repaired

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Newbie
Posts: 3
Registered: ‎23-08-2019

Lack of communication when waiting for a fault to be repaired

Has anyone experienced the bad lack of customer service that we have since our fault occurred on 30th Aug? No one has contacted me without me having to phone all the time and nobody bothers to update you on what is happening.
5 REPLIES 5
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Hero
Posts: 3,932
Thanks: 812
Fixes: 18
Registered: ‎30-07-2008

Re: Lack of communication when waiting for a fault to be repaired

Shocked  51 weeks is rather a long time to wait.

When somebody says it’s not about the money, it’s about the money.
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Newbie
Posts: 3
Registered: ‎23-08-2019

Re: Lack of communication when waiting for a fault to be repaired

Oh no!!!! That is just sheer incompetence.
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Pro
Posts: 273
Thanks: 141
Fixes: 3
Registered: ‎02-12-2016

Re: Lack of communication when waiting for a fault to be repaired

Maybe not incompetence, perhaps @Madjan63  is clairvoyant and is getting things in place ready for the fault that will occur next week!

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Plusnet Help Team
Plusnet Help Team
Posts: 1,117
Thanks: 129
Fixes: 48
Registered: ‎26-03-2018

Re: Lack of communication when waiting for a fault to be repaired

Hi @Madjan63,

I'm sorry to hear of the poor experience that you feel you have had with us. I have reviewed your account today and I can see that this is currently under investigation with our complaints team who are currently awaiting a further update from the fault investigation that's been raised. I wish to reassure you that we will look for a swift and satisfactory resolution to the fault and once we have a further update your case handler will be in touch to discuss the matter further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎23-08-2019

Re: Lack of communication when waiting for a fault to be repaired

Thanks for that comment. I've had to fight to get any contact about the fault for 25 days. For a communications company you don't communicate well at all. Twice I 6 months I've experienced bad customer service and told it's a fluke. I must be very unlucky then. !!!! I await to see when it gets resolved.