Lack of communication when waiting for a fault to be repaired
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Lack of communication when waiting for a fault to be repaired
23-08-2019 6:45 PM
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Re: Lack of communication when waiting for a fault to be repaired
23-08-2019 7:23 PM
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51 weeks is rather a long time to wait.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Lack of communication when waiting for a fault to be repaired
23-08-2019 8:08 PM
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Re: Lack of communication when waiting for a fault to be repaired
23-08-2019 9:59 PM
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Maybe not incompetence, perhaps @Madjan63 is clairvoyant and is getting things in place ready for the fault that will occur next week!
Re: Lack of communication when waiting for a fault to be repaired
24-08-2019 2:10 PM
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Hi @Madjan63,
I'm sorry to hear of the poor experience that you feel you have had with us. I have reviewed your account today and I can see that this is currently under investigation with our complaints team who are currently awaiting a further update from the fault investigation that's been raised. I wish to reassure you that we will look for a swift and satisfactory resolution to the fault and once we have a further update your case handler will be in touch to discuss the matter further.
Re: Lack of communication when waiting for a fault to be repaired
24-08-2019 4:52 PM
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- Re: Lack of communication when waiting for a fault...