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LRS

PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

LRS

My mum is with PN for BB on the 10GB package and BT LRS for the phone, I want to switch my Mum over to PN for the phone too so I can get her on the unlimited package so she can start using her smart TV without worrying about going over the limit, and hopefully getting a better deal with having both BB and phone with PN. The problem is the LRS with BT runs out in August.
I am asking a question here that I probably already know the answer to, but here goes........... does anyone know if my Mum can swap over to PN LRS and get a refund for the 6-7 months left on the BT LRS.
8 REPLIES 8
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: LRS

Answer a) the answer you expected!
She can change to Plusnet LRS but she won't get a refund from BT
PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: LRS

Thanks pwatson, I guess I will just have to try and see if I can get a deal promising LRS to PN in August. I probably already know the answer to that one too though  Tongue
KK
Grafter
Posts: 109
Registered: ‎06-01-2014

Re: LRS

I just looked on the website, and I can't see any requirement that you have to have PN homephone in order to get PN unlimited broadband.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: LRS

You don't but it costs £2.50 per month more
PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: LRS

Sorry KK, I guess I could have worded my OP a bit better.
KK
Grafter
Posts: 109
Registered: ‎06-01-2014

Re: LRS

The price of the broadband will drop by £2.50, if/when the OP switches the landline in August, when the BT deal runs out.
PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: LRS

KK, the main reason I wanted my Mum to switch LRS to PN when switched over to unlimited is to try and get the same deal as the new customers get of £2.50 p/m BB for 12 months on an 18 month contract. Without LRS though I don't think I have a cat in hells chance unfortunately.
Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: LRS

Quote
Without LRS though I don't think I have a cat in hells chance unfortunately.

Quote
the new customers

You may well find you've answered your own question again  Smiley
However there's nothing to loose by phoning and asking to speak to (can't do it online) the Customer Options Team (not the usual CS staff) for a good deal for moving phone and upgrading the BB package to unlimited. As it's your mother's account they may want to talk to her as well regarding any changes.