Keeping phone number
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Keeping phone number
04-05-2018 5:23 PM
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Can anyone advise of there's a way of retaining the number?
Re: Keeping phone number
04-05-2018 8:49 PM
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Who’s the rangeholder/operator of your number when you type it in here: https://www.telecom-tariffs.co.uk/codelook.htm
Also if you can send me a PM with your number and address I’ll be happy to check this when I’m back in the office on Monday and find out if we can import it to the BT network we use.
Cheers
Anoush
Re: Keeping phone number
04-05-2018 11:21 PM
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@cfcmurdoch wrote:
I suspect this is because it's a new number (9 months old) and provided by Virgin through their VoIP service.
Am I right assuming that you're wanting the Plusnet service to be a 'normal' landline - not VOIP?
If so, the 'newness' shouldn't be a problem, but being a VOIP may be.
What are the first five digits of your current number?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Keeping phone number
05-05-2018 8:23 AM
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Will PM you our details Anoush.
Re: Keeping phone number
07-05-2018 8:42 AM
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Cheers for your details @cfcmurdoch
Initial checks indicate your number can be imported.
We should know definitively when the order is placed and accepted by Openreach.
If you would like to go ahead, I'd recommend creating an account at www.plus.net making sure you input your telephone number in the first stage - the Broadband Availability Checker, as our automated system uses this information when putting the order through to our suppliers.
Feel free to send me another PM with your username once you've signed up and I'll keep an eye on things to make sure they're on track.
Re: Keeping phone number
03-09-2018 3:39 PM
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Apologies for resurrecting this. I've finally decided to bite the bullet and chuck Virgin. They've put their prices up (again) and it's getting silly.
I'm keen to go with Plusnet but the chat advisor told me I couldn't take my number with me. When going through the online order it also advises a new number will be set up. My understanding is that any number can be passed between providers but it seems Plusnet is no longer doing this. I've found NowTV Broadband are willing to migrate the number but I'd rather go with Plusnet as Now seem to have flakey customer care.
Can anyone advise if there's a way round this?
Re: Keeping phone number
03-09-2018 4:56 PM
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Hi @cfcmurdoch,
Sorry to see we're advising we need to change your telephone number during the signup process. While I'm unsure as to why this is happening for you, to resolve this I'd recommend finishing the signup journey letting us know over here as soon as you've completed it.
Essentially we can then keep an eye on it and make sure that the order is placed using your telephone number.
That said, we can't guarantee that we can successfully import your number but the odds are in your favour as initial checks are indicating it's possible.
Thank you,
Aisha
Re: Keeping phone number
03-09-2018 5:33 PM
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Re: Keeping phone number
03-09-2018 8:26 PM
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No problem. Always here to help!
Just to let you know, we should find out if we can keep the number once the order is placed and accepted by our suppliers, which should be within a few days of placing the order.
Let us know if you need any help going forward.
Best wishes,
Aisha
Re: Keeping phone number
08-09-2018 9:09 PM
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Hi
That's me signed up. Am I able to pass over my details so you can check the number? May be a bit early as literally just completed it 10 minutes ago!
Re: Keeping phone number
08-09-2018 9:34 PM
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Re: Keeping phone number
25-09-2018 8:11 PM
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We're getting there. Broadband is set up, number is ported but isn't receiving incoming calls. Engineer coming on Thursday to investigate. Hoping this won't cost me £65 after paying £50 for the install today. I'm no phone engineer but the chap switched the master socket and said all was good so I'm assuming they've maybe missed a cable at the exchange.
Re: Keeping phone number
26-09-2018 2:12 PM
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Hi @cfcmurdoch
Sorry it's taking so long.
Could you please let us know what happens during this next engineer visit?
Please accept my apologies, and thank you for the patience and understanding you have shown whilst we have been working on this issue.
Thanks,
MoR
Re: Keeping phone number
04-10-2018 12:02 PM
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Now looking to see if I can cancel. In queue to customer services (third or fourth call in a week).
Re: Keeping phone number
04-10-2018 1:05 PM
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I'm convinced this is a breach of contract so should be grounds for a fee free cancellation. Going to contact the ombudsman.
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