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Keeping Virgin Media phone number

AryehB
Interested
Posts: 2
Registered: ‎22-11-2018

Keeping Virgin Media phone number

We placed an order last night with Plusnet and we would like to bring our number over from Virgin Media, this morning we received an email stating that we would need a new number from Plusnet, why cant we keep our number?

 

It is vital that we can retain our home number. 

4 REPLIES 4
AryehB
Interested
Posts: 2
Registered: ‎22-11-2018

Re: Keeping Virgin Media phone number

Please help :S

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Keeping Virgin Media phone number

Sorry to hear this.

I've tried to locate your account however I've been unable to do this.

If you can drop me a PM with your username we can get this chased up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
perlis90
Interested
Posts: 1
Registered: ‎22-11-2018

Re: Keeping Virgin Media phone number

Hi Matthew,

 

My account will be under this username, how do I PM you?

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Keeping Virgin Media phone number

Hi @perlis90

 

If you click on a staff members name it will take you to their profile - on the right hand side there will be a "Private Message" button. 

 

Thanks

MoR