Keep same number
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Keep same number
01-05-2020 2:58 PM
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Re: Keep same number
03-05-2020 2:48 PM - edited 03-05-2020 2:49 PM
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Re: Keep same number
22-05-2020 9:42 PM
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I have a similar problem. I have been a Plusnet customer for 15 years. I want to change my phone deal from UK and International anytime. Instead I want to have anytime UK to both landlines and mobiles from my landline phone. I have to have a new contract to do this which may mean my telephone number could change. I cannot understand why and it is worrying me with all my printed documentation which bears my current phone number and all the work informing my contacts.
Re: Keep same number
22-05-2020 11:20 PM - edited 22-05-2020 11:24 PM
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Welcome to the forum. 🙂
@derekcox1 wrote:
I have to have a new contract to do this which may mean my telephone number could change.
If you change your phone plan via the Member Centre, it appears that you start a new contract, but this is just a quirk of the infamous Plusnet billing system.
Your broadband contract is not affected or renewed, and you're only tied in to the phone plan for a month. As you're not changing supplier, there's no chance of your number being changed.
The plan takes effect on your next billing date.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Keep same number
23-05-2020 2:18 AM
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Thank you 198kHz for giving me some hope that I will retain my old telephone number. In desperation I searched Ofcom and found new rules about phone number portability. https://www.ofcom.org.uk/__data/assets/pdf_file/0021/112692/Consolidated-General-Conditions.pdf On page 18 it is a rule that changing ISP entitles you to keep your phone number. In my case I am not even changing ISP.
Re: Keep same number
23-05-2020 8:06 AM
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Good Morning,
How did you complete your signup to PlusNet? Phone/Online?
If it was Online was there an option to "keep existing number"?
CJT
Re: Keep same number
23-05-2020 11:15 AM
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@derekcox1 wrote:
In my case I am not even changing ISP.
Precisely so. You can therefore re-contract your broadband, change your call plan, in fact do anything at all regarding your service from Plusnet - your phone number won't change usless you specifically request it.
And as mentioned previously, despite what the system says wjhen requesting a change of call plan, it does not affect your broadband contract, and any discounts you may have won't change.
The only time one may encounter re-numbering problems is when changing ISP.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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