cancel
Showing results for 
Search instead for 
Did you mean: 

Keep phone number - gap in move dates

emerald
Grafter
Posts: 31
Registered: ‎31-01-2013

Keep phone number - gap in move dates

I move house next week and Plusnet Fibre Broadband is not available. (Well it is but the cabinet isn't accepting new orders!)

I want to keep my number but we move out Tuesday and move in on Saturday. I've had to opt for Virgin to get decent broadband and they've got an installation date of 11th October. 

 

Is my number saved somewhere in the mean time? Virgin know I want to keep it.

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 211
Thanks: 27
Fixes: 8
Registered: ‎06-08-2018

Re: Keep phone number - gap in move dates

Hello @emerald

 

I have had a look into your query and account. I have sent you a detailed email response with useful information, you can view this on your members portal by

Clicking Here

 

If you further assistance, feel free to ask Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
emerald
Grafter
Posts: 31
Registered: ‎31-01-2013

Re: Keep phone number - gap in move dates

@Dumbledore I had Virgin installed yesterday and they were supposed to port my number too. I've now been told the 17th!

 

Do you have any idea what is happening here?

 

Do I have to keep paying for Plusnet until the 17th as I am no longer in the property.

Thanks

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 6,139
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Keep phone number - gap in move dates

I'm not sure why there's been a delay as the port out date is still showing as the 5th.

Once the port completes your phone line and broadband will be ceased

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
emerald
Grafter
Posts: 31
Registered: ‎31-01-2013

Re: Keep phone number - gap in move dates

It was eventually ceased but you've kept billing me despite closing my account! I've raised another question on the forum asking for my refund which has been promised but hasn't materialised!

Plusnet Help Team
Plusnet Help Team
Posts: 267
Thanks: 31
Fixes: 10
Registered: ‎09-10-2018

Re: Keep phone number - gap in move dates

Hi @emerald, thanks for your post.

 

You're 100% correct - our system issues are not your problem in any way but we do appreciate your patience.

 

I've responded to your other Community post.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team